Customer Service

Welcome to the Pink Olive! We are always here to help and make your shopping experience FUN, easy and affordable. Please feel free to get in touch with us at any time via phone regarding questions about your order or any other general questions, comments or feedback.
Email: shop@pinkolive.com
Phone: 1.855.GO.OLIVE

FREE SHIPPING OFFER:
We are pleased to offer free ground shipping for orders over $100 within continental US only.

Shipping Options:
All orders that are in-stock ship within 1-2 business days via FedEx or USPS. In the event of a delay or if something is out-of-stock, we will notify you via email. Free shipping offer is not available for some oversize items or items shipped outside the contiguous 48 states. If you have questions regarding shipping, please email us at shop@pinkolive.com or call us at 1.855.GO.OLIVE.

U.S. shipping charges:

Order total:
Standard
(5-7 business days)
Rush
(2-3 business days)
under $25
$5.95
$14.95
$25 - $49.99
$6.95
$16.95
$50-$99.99
$8.95
$18.95
over $100
$10.95
$20.95

Delivery time does not include Saturdays and Sundays. If you need overnight delivery, please email us at shop@pinkolive.com to expedite the order and shipping rate.

Orders to Canada are shipped at a flat rate of $14.95

International orders are shipped as follows:

$0-$25: $18.95
$25-$50: $24.95
$51 or more: $28.95

All items shipped internationally will be shipped via USPS International Standard shipping. It does not having tracking information and will not be refunded if the package is lost or stolen. The buyer assumes this responsibility by choosing this method. USPS International Standard shipping typically arrives within 10-25 business days. If you would like to upgrade to USPS Priority Shipping, please contact our gift specialist at 1.855.GO.OLIVE. Additional fees will apply.

NYC Same Day Delivery!
Lucky you! If you live or work in Manhattan, you qualify for SAME day messenger delivery for a flat fee of $15.00. Simply call us at 212.780.0036 to place your order. Your order must be placed by 2pm EST to receive delivery same day. If you have an urgent delivery request, additional fee will apply.

Do You Want VIP Treatment?
Creating that WOW moment is so important when you’re giving a gift to a client and we make gift-giving a cinch. We take pride in finding the greatest hidden treasures and working one-on-one with customers to create the perfect awe-worthy gift. Check out our new VIP membership program here: pinkolivevip.com

Confirmation:
Shortly after ordering, you will receive an order number confirming the amount charged to your credit card. Then, we will notify you by email when your order ships.

Returns:
We at Pink Olive stand behind our product and service.

If for any reason you are not satisfied with the item, simply return it within 14 days of receipt for a full merchandise exchange or store credit. However, there are no exchanges on jewelry, artwork, charity sock monkey and sale items.

The item must be returned in original condition. Any return that does not meet this requirement will be sent back to the customer, we do not sell used merchandise.

Please e-mail us at shop@pinkolive.com with your order # to obtain a return authorization (RA#) and return address. For your security, please return your item with an insured courier (i.e. fedex, ups, usps) and retain a receipt. Pink Olive is not responsible for items damaged or lost in transit. Items returned without a proper RA# will be returned back to customer.

All requests will be processed after our returns department inspects and verifies the condition of the item. Return store credit takes approximately 2-4 weeks to process upon receipt of the item.

Payment Options:
We accept the following credit cards: Visa, Mastercard, and American Express.

Sales Tax:
All packages shipped to New York will be charged 8.875% sales tax on the total amount. orders shipped out-of-state are not accessed sales tax.